Shipping policy
Effective date: August 2, 2026
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During launches, sales, or holiday periods, processing may take up to 5 business days. You will receive a confirmation email with tracking details as soon as your order ships.
Shipping Options & Estimated Delivery
- Domestic standard: 3–7 business days after dispatch.
- Domestic express: 1–3 business days after dispatch.
- International: 7–21 business days after dispatch, depending on destination and customs.
Exact rates and available services for your address are shown at checkout. Delivery estimates are provided by our carriers and are not guaranteed.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient unless expressly stated otherwise at checkout.
Order Tracking
Every shipment includes tracking. If your tracking has not updated for more than 7 days, contact us at hello@glasshausluxellc.com and we will investigate with the carrier.
Undeliverable Packages & Address Errors
Please double-check your shipping address at checkout. If a package is returned to us as undeliverable due to an address error, we will contact you to arrange reshipment (additional shipping charges may apply). We are not responsible for orders delivered to an incorrectly supplied address.
Lost or Damaged in Transit
If your order arrives damaged, or tracking shows it as lost, contact us within 7 days of the delivery (or expected delivery) date with your order number and photos where applicable. We will work with the carrier and make it right with a replacement or refund where appropriate.
Risk of Loss
Risk of loss passes to you upon delivery to the address provided at checkout. Title to products passes upon full payment.