Refund & Return Policy
Effective date: August 2, 2026
Returns
We accept returns within 30 days of delivery. To be eligible, items must be:
- unused, unworn, and in their original condition;
- in the original packaging with all tags, dust bags, and accessories included;
- accompanied by proof of purchase (order number or receipt).
Non-Returnable Items
- Gift cards;
- items marked final sale at the time of purchase;
- items showing wear, alteration, or damage caused after delivery;
- personalised or monogrammed items, unless faulty.
How to Start a Return
- Email hello@glasshausluxellc.com with your order number and the item(s) you wish to return.
- We will confirm eligibility and send you the return address and instructions.
- Ship the item back within 14 days of approval. We recommend a tracked service — return shipping is at your cost unless the item is faulty or we sent the wrong item.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days of approval. Original shipping charges are non-refundable unless the return is due to our error. Depending on your bank, it may take additional time for the refund to appear.
Exchanges
For a different size or colour, the fastest route is to return the original item for a refund and place a new order. Where stock allows, we can also arrange a direct exchange — just ask.
Faulty or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos and your order number. We will cover return shipping and offer a replacement, repair, or full refund. This policy is in addition to, and does not limit, any rights and remedies you have under applicable consumer law.