Privacy Policy

Effective date: August 2, 2026

The GlassHausLuxe online store at www.glasshausluxe.com is operated by GlassHausLuxe LLC ("we", "us", "our"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have.

1. Information We Collect

  • Order information: your name, billing and shipping address, email address, phone number, and payment details (processed securely by our payment providers — we never see or store your full card number).
  • Account information: email address, name, and order history if you create a customer account.
  • Device information: IP address, browser type, time zone, and information about how you browse the store, collected via cookies and similar technologies (see our Cookie Policy).
  • Communications: messages you send us by email, chat, or contact forms.

2. How We Use Your Information

  • To fulfil orders, process payments, arrange shipping, and provide order confirmations and invoices.
  • To communicate with you, including customer support and, where you have opted in, marketing emails (you can unsubscribe at any time).
  • To screen orders for potential risk or fraud.
  • To improve and optimise our store, products, and marketing.
  • To comply with applicable laws, tax, and accounting obligations.

3. Sharing Your Information

We share personal information only with service providers who need it to operate our business, including:

  • Shopify Inc., which powers our online store — see Shopify's Privacy Policy;
  • payment processors, shipping carriers, and fulfilment partners;
  • analytics and marketing providers, subject to your cookie preferences.

We may also disclose information to comply with applicable laws, respond to lawful requests, or protect our rights. We do not sell your personal information.

4. Data Retention

We retain order records for as long as needed to provide our services and to meet legal, tax, and accounting requirements, after which data is deleted or anonymised.

5. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent. If you are located in the European Economic Area or United Kingdom, these rights arise under the GDPR/UK GDPR; residents of certain other jurisdictions (such as California under the CCPA/CPRA) have similar rights. To exercise any right, contact us at hello@glasshausluxellc.com. You also have the right to lodge a complaint with your local data protection authority.

6. Security

Our store runs on Shopify's PCI DSS–compliant infrastructure and all traffic is encrypted with TLS (HTTPS). No method of transmission is 100% secure, but we take commercially reasonable measures to protect your data.

7. Children

Our store is not intended for children under 16, and we do not knowingly collect personal information from them.

8. Changes

We may update this Privacy Policy from time to time. The current version will always be posted on this page with an updated effective date.

9. Contact

Questions about this policy or your data: hello@glasshausluxellc.com