Glass Haus Luxe
Luxury in Plain Sight
Frequently Asked
questions
Everything you may wish to know about our materials, their care, and ordering from the house. If your question is not answered here, our client advisors are always glad to help.
The Handbags
What are Glass Haus Luxe handbags made from?
Each piece pairs premium genuine leather with high-quality TPU (thermoplastic polyurethane). The leather provides structure, richness and character, while the crystal-clear TPU offers durability, flexibility and our signature modern aesthetic.
Is the leather genuine?
Yes. We use premium genuine leather for the frame, trims and handles of every silhouette.
Will the clear panels scratch or discolour?
TPU is chosen for its durability, but it is not impervious. Keep your bag away from sharp objects to prevent scratches, avoid prolonged exposure to direct sunlight and high heat, and keep it clear of dark-coloured items, which can transfer colour onto the panels.
What is included with my handbag?
Every piece arrives with its protective dust bag, which we recommend using whenever the bag is not in use.
Is each bag checked before it is sent?
Yes. Before any Glass Haus Luxe handbag reaches its new home it is carefully inspected against our standards for quality, finish and presentation.
Care
How should I clean my bag?
Wipe the TPU with a soft, damp cloth, and clean the leather with a dry, soft cloth. Never use alcohol, solvents or harsh chemical cleaners.
Our full Care Guide covers everything in detail.
How should I store my handbag?
Store it in the dust bag provided, away from direct sunlight and heat. Avoid overfilling, as this can alter the shape of the piece over time.
Do you offer repairs or aftercare?
Please contact the house with details and photographs of your piece, and a client advisor will advise on what is possible.
Orders & Delivery
Where do you deliver, and how long does it take?
Delivery destinations and timings are confirmed at checkout before payment is taken. For a question about a specific order or address, please contact us and we will confirm directly.
Can I track my order?
You will receive a confirmation email once your order is placed, and a further notification when it is dispatched. If you need an update in the meantime, contact us with your order number.
Can I return or exchange a piece?
Please contact the house with your order number and we will guide you through the process.
Is my payment secure?
Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.
The House
What does "Luxury in Plain Sight" mean?
It is the belief the house was founded on — that beauty should be seen, not hidden. You can read more in our story, and about how each piece is made in Craftsmanship.
How do I reach a client advisor?
Email hello@glasshausluxellc.com or call +1 (254) 249-4287. Support is open Monday to Friday, 9:00am – 6:00pm, and Saturday, 10:00am – 4:00pm. We are closed on Sundays.